To request a refund, log in to your account and navigate to the Billing section under Account Settings. Click on "Request Refund" and fill out the required information, including your reason for the request. Submit the form and await a confirmation email regarding your request. For further assistance, contact our support team via support@graphishare.com.
To cancel your subscription, log in and navigate to the Subscription section under Account Settings. Click on the "Cancel Subscription" button and select a reason for canceling from the list provided. Confirm your cancellation by clicking "Confirm". You will receive a confirmation email, and your subscription status will be updated accordingly.
You can try out GraphiShare without commitment - as a freelancer, we give you 2GB of storage and 2 client access for free.
If you are satisfied with our software and wish to expand your capabilities, our €12 per month package offers access for up to 10 clients, 200 GB of storage, and includes special features.
For agencies, we offer a Team Leader profile type, which can include up to 6 designers and enables team collaboration. You can add an unlimited number of clients, and the package includes 100 GB of storage and dedicated support for €50 per month.
The Reporting Tool is a comprehensive database designed to facilitate the creation of client invoices for project-related work. It provides detailed information on each design, including the creation date, the number of revisions, and associated costs.
Users can efficiently search the Reporting Tool by date, project, or client to retrieve the necessary data.
A Direct Link is a unique, non-guessable URL that provides access to a specific file. Designers and their clients can utilize this feature to share work with external parties outside their organization.
While Direct Link access does not require login credentials, it does restrict the visibility of the comment section if you are not logged in. By default, all files have Direct Link enabled; however, designers can disable this feature as needed.
We notify clients via email in the following instances:
We notify designers via email in the following instances:
We send team leaders the same email notifications as designers, with additional notifications for:
Every user type can find their notifications by clicking on the bell icon in the upper right corner.
To protect your work before the final payment is made, you can create and use your watermark in GraphiShare. To set it up, go to the “My Profile” section by clicking in the upper right corner. Here, you can upload your logo and select whether you want a multiple logo or a singular logo watermark design. You can turn your watermark on and off by client at any time.
To keep everything organized, use our task management system. Click the "Task" menu, then the "Create Task" button in the upper right corner. Here, you can enter the task name, description, deadline, and the client for whom the task is intended. Tasks in the Pending column can be sorted by priority as needed. By clicking on a task, you can modify or delete it. When you start working on a task, drag it to the "Under Progress" column. You can also filter tasks by the client using the filter option in the upper right corner.
You can create tasks from client comments as well. To do this, click the three dots in the upper right corner of the comment and select the "Create Task" option.
Within an agency, the Team Leader can create tasks for designers. In this case, the relevant designer(s) can be specified when creating the task.
You have the option to automatically include the project name and/or date in the filenames of uploaded files, leaving you only to add the type of work. You can set this up in the "My Profile" section by clicking in the upper right corner.
Here, you can decide whether to include the date, the project name, or both, and you can disable this feature entirely.